Japanese Phrases for Scheduling Package Redelivery

To request package redelivery in Japanese, start with 再配達をお願いしたいのですが (saihaitatsu o onegai shitai no desu ga). Then give the notice number, recipient name, preferred date and time window.

Most major carriers also offer official web, QR, app or automated-phone options, so a live Japanese call is not always required.

Key takeaways

• Keep the missed-delivery notice in front of you.
• Use 再配達 for redelivery and 不在票 for the missed-delivery slip.
• Read long tracking numbers digit by digit.
• State date first, then time window.
• Confirm the address only when the official carrier requires it.
• Use official QR codes and carrier domains, not unexpected text links.
• Special parcels may require ID, payment or a specific location.
• Repeat the final date and time before ending the call.

In this guide: core phrases | opening | number | time | scripts | problems | carriers | practice

Essential redelivery vocabulary

The exact label differs by carrier. Read what appears on the official notice rather than forcing one term.

How to open the call

Use a short, polite opening:

お忙しいところ失礼します。再配達をお願いしたいのですが。
Oisogashii tokoro shitsurei shimasu. Saihaitatsu o onegai shitai no desu ga.
Sorry to bother you. I would like to request redelivery.

Simpler:

不在票が入っていたので、再配達をお願いします。
Fuzaihyou ga haitte ita node, saihaitatsu o onegai shimasu.
I received a missed-delivery notice, so I would like redelivery.

If asking whether this is the correct office:

こちらは再配達の受付でよろしいでしょうか。
Kochira wa saihaitatsu no uketsuke de yoroshii deshou ka.
Is this the redelivery desk?

For phone confidence, review Japanese shadowing practice and use the general Japanese speaking practice with AI workflow.

Giving the tracking or inquiry number

The agent or automated system may ask:

お問い合わせ番号をお願いします。
Otoiawase bangou o onegai shimasu.
Please give the inquiry number.

Reply:

お問い合わせ番号は、1234の5678の9012です。
Otoiawase bangou wa, ichi ni san yon no, go roku nana hachi no, kyuu zero ichi ni desu.

Say digits separately and pause at printed groups. Japanese often reads zero as zero or rei; follow the automated prompt if it specifies one.

If you missed a digit:

すみません、もう一度お願いします。
Sumimasen, mou ichido onegai shimasu.
Sorry, please say that again.

最後の四桁をもう一度確認してもよろしいですか。
Saigo no yonketa o mou ichido kakunin shite mo yoroshii desu ka.
May I confirm the last four digits again?

Use the beginner review plan in the JLPT N5 guide to strengthen basic numbers, then keep a written digit-reading key beside the phone. Do not improvise unfamiliar long numbers under pressure.

Confirming name, address and phone

Common questions:

お名前をお願いします。
Please give your name.

ご住所を確認させてください。
Please let me confirm your address.

お電話番号をお願いします。
Please give your phone number.

Answers:

受取人は [name] です。
Uketorinin wa [name] desu.
The recipient is [name].

住所は [postal code/address] です。
Juusho wa [address] desu.

電話番号は [number] です。
Denwa bangou wa [number] desu.

If pronunciation is difficult, spell the name:

アルファベットでお伝えしてもよろしいですか。
Arufabetto de otsutae shite mo yoroshii desu ka.
May I give it in the alphabet?

Only provide personal details to a number or site verified from the official notice/carrier page.

Choosing a date and time window

Ask:

明日の再配達は可能でしょうか。
Ashita no saihaitatsu wa kanou deshou ka.
Is redelivery tomorrow possible?

10月23日の午前中を希望します。
Juugatsu nijuusan-nichi no gozenchuu o kibou shimasu.
I would prefer the morning of October 23.

18時から20時の時間帯でお願いします。
Juu-hachi-ji kara nijuu-ji no jikantai de onegai shimasu.
Please use the 6-8 p.m. time window.

If flexible:

その日であれば、何時でも大丈夫です。
Sono hi de areba, nanji demo daijoubu desu.
Any time that day is fine.

If the requested slot is full:

一番早い時間帯はいつでしょうか。
Ichiban hayai jikantai wa itsu deshou ka.
What is the earliest available window?

Carrier time windows can change. Choose from the options on the current notice or official booking page.

Complete phone scripts

Script 1: simple redelivery

You: お忙しいところ失礼します。不在票が入っていたので、再配達をお願いしたいのですが。
Agent: お問い合わせ番号をお願いします。
You: 1234の5678の9012です。
Agent: ご希望の日と時間帯をお願いします。
You: 明日の18時から20時でお願いします。
Agent: お名前とご住所を確認させてください。
You: 受取人は [name] です。住所は [address] です。
You: 念のため、明日の18時から20時でよろしいでしょうか。
Agent: はい。
You: ありがとうございます。よろしくお願いします。

Script 2: missed same-day deadline

You: 今日の再配達はまだ可能でしょうか。
Is redelivery today still possible?

Agent: 本日の受付は終了しました。
Today's requests have closed.

You: わかりました。それでは、明日の午前中でお願いします。
Understood. Then tomorrow morning, please.

Script 3: collect at branch/post office

営業所で受け取ることはできますか。
Eigyousho de uketoru koto wa dekimasu ka.
Can I collect it at the service center?

必要な本人確認書類を教えてください。
Hitsuyou na honnin kakunin shorui o oshiete kudasai.
Please tell me which identity documents are required.

Do not assume every parcel can be redirected or collected. Ask the carrier.

Automated phone phrases

Automated systems may say:

お問い合わせ番号を入力してください。
Enter the inquiry number.

ご希望の配達日を入力してください。
Enter the preferred delivery date.

ご希望の時間帯を選択してください。
Select the preferred time window.

内容を確認する場合は1を、訂正する場合は2を押してください。
Press 1 to confirm or 2 to correct.

Listen for 入力 (input), 選択 (select), 確認 (confirm), and 訂正 (correct).

When something goes wrong

No notice

不在票をなくしてしまいました。追跡番号で確認できますか。
I lost the notice. Can you check using the tracking number?

Wrong address

住所の変更が必要です。手続き方法を教えてください。
I need to change the address. Please tell me the procedure.

Parcel not found

追跡では配達済みになっていますが、受け取っていません。
Tracking says delivered, but I have not received it.

Damaged package

荷物が破損しています。確認をお願いできますか。
The package is damaged. Could you check?

Cash on delivery

代金引換ですか。金額を確認したいです。
Is it cash on delivery? I would like to confirm the amount.

For suspected fraud, do not pay or share one-time codes. Contact the seller and carrier through official channels.

Official carrier options

Japan Post

The official redelivery form requires the notice or tracking number. Web requests are generally for redelivery to the address on the notice; other locations or counter collection may require contacting the call center. The current English line listed is 0570-046-111, daily 8:00-21:00.

Japan Post's FAQ says undelivered items are generally held seven days before return to sender.

Yamato Transport

Yamato offers an official web route, QR code from the notice, automated phone service and customer service. Its English FAQ lists automated redelivery at 0120-17-9625 and English customer service at 0120-67-9625, with current hours and same-day cutoffs shown on the official page.

Sagawa Express

Sagawa's official customer page provides tracking and redelivery services, plus official app and LINE options. The site can suspend web functions during security incidents, so follow current notices rather than unofficial mirrors.

Practice plan

Step 1: prepare the slip

Copy number, name, date and time window onto one page.

Step 2: rehearse digits

Read the tracking number three times without changing order.

Step 3: role-play two problems

Practise an unavailable time and a lost notice.

Step 4: make the real request

Use an official web/automated route if it is easier; speaking practice is not worth delaying a parcel.

Practise the redelivery call free, repeat it with a different time slot, and try the lost-notice scenario before making a live call.

Use Japanese shadowing practice, Japanese conversation at work, and Japanese meeting phrases to improve phone rhythm and confirmation habits.

Related real-life Japanese practice

After redelivery, practise other high-frequency situations:

• Japanese speaking practice with AI.
• How to practise speaking Japanese alone.
• Best free Japanese conversation apps.
• Best apps to learn Japanese speaking.
• Japanese client meeting phrases.
• Japanese interview keigo phrases.

Keep these role-plays inside a realistic 30-minute Japanese study routine. If sentence building, rather than phone anxiety, is the main problem, review the structured grammar workflow in our Bunpro Japanese review and the guided alternative in our Bunpo Japanese review.

Final checklist before ending the call

Confirm:

• Carrier and parcel.
• Tracking/inquiry number.
• Recipient name.
• Delivery date.
• Time window.
• Address or pickup location.
• Required ID or payment.

End with:

確認できました。ありがとうございます。よろしくお願いします。
Kakunin dekimashita. Arigatou gozaimasu. Yoroshiku onegai shimasu.
I have confirmed it. Thank you.

How we researched

We checked current official Japan Post, Yamato Transport and Sagawa Express redelivery pages and English customer-service information on 22 October 2026. Phone numbers, hours, cutoff times and web-service status can change, so the missed-delivery notice and carrier site remain authoritative.

We wrote the Japanese scripts as practical language support, not as a carrier procedure guarantee.

Sources

• Japan Post official redelivery form
• Japan Post official English contact information
• Japan Post official English FAQ
• Yamato official redelivery page
• Yamato official redelivery options
• Yamato official same-day cutoff information
• Sagawa Express official customer page

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